Mapping the Service Design Journey Workshop: A Reflection
Nicholas Jayanty / June 2016
Matthew Manos, Founder & Managing Director, verynice / June 2016
“It is one thing to know and design for an ‘end user’, but it’s another to sit across from someone in their own living room and hear their personal story. It humanizes the work we do and gives it meaning and value.”
Narbeh Dereghishian, Product Design '10,