Director of Insight and Design, U.S. Department of Veterans Affairs 2014-15 Presidential Innovation Fellow
Thursday June 9, 2016 // 12:00–2:00pm
Wind Tunnel, South Campus
Beginning with an overview on on the fundamentals of service design, this workshop will focus on “The Customer Journey Map” — to identify design opportunities for creating easy, effective and emotionally resonant experiences.
Lunch will be served.
Workshop space is limited!
Please RSVP here by June 1, 2016 to reserve your spot.